| Job Title / Designation |
: |
Manager- Regional Customer
|
|---|---|---|
| Employment Type |
: |
Full Time, Permanent
|
| Location |
: |
Delhi
|
| Industry |
: |
Adhesives/ Chemical
|
| Key Skills |
: | |
| Work Experience |
: | 3
- 5 Year
|
| Job Description : |
: |
The position is of an influencer, executor & observer of Customer (Internal) Service Excellence KPIs. This includes driving Distribution Excellence KPIs, Sales Excellence KPIs & Customer Relationship initiatives on ground. • Project Management
Distributor Life Cycle - Right from appointment of right fit of WSS/Distributor through all due diligence as per appointment checklist to ensuring on boarding of new WSS/Distributor in all modules, systems & policies. Run performance excellence through driving scorecard & optimal usage for portal/ DMS etc. Work as the single source for feedback & improvement areas for through feedback mechanism. Actively involve in improving experience of engagement activities. Also pivotal in WSS/Distributor Exit process through monitoring & reviewing exit SOPs vs ways of working.
Sales Excellence - Review exceptions along with Zonal leadership and support creation of action plans across Sales Excellence initiatives. Work towards capability development of Sales Team on processes, policies & digital initiatives encompassing Dealer & WSS/ Distributors of organization. Drive performance excellence through improving usage of scorecards.
Market Connect – Market connect as eyes & ears for the strategic initiative wing by generating insights with respect to distributor/Field team compliance/ market dynamics, understand pain areas and take feedback on various digital platforms. Audit process compliance on various critical strategic initiatives of organisation in the areas of sales & marketing."
|
| Annual Salary |
: | 26
- 0 L
|
| Number of Vacancies |
: |
1
|
| Educational Qualification |
: |
B-School graduates from 2017, 18 and 19
|
| Job Posted On |
: |
02 November 2022
|
